Refund policy

Return & Refund Policy — SCENTBAY

At SCENTBAY, we are committed to ensuring you have a smooth and satisfying shopping experience. We understand that choosing the perfect fragrance online can be challenging, which is why we offer a clear and customer-friendly 14-day return policy.

Return Window
You may request a return within 14 days of receiving your order. Any requests made after this period may not be eligible for a refund or exchange.

Eligibility for Returns
To qualify for a return, the following conditions must be met. The product should be unused or only lightly tested, meaning a few sprays to check the scent is acceptable. The item must be returned in its original packaging, including the box and all accompanying materials. The product should not be damaged, tampered with, or excessively used.

Non-Returnable Items
Certain items may not be eligible for return. Products that have been heavily used or are returned without original packaging will not be accepted. Items purchased during clearance or promotional sales may also be non-returnable unless they arrive damaged or defective.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you. Proof such as images or videos may be required to process your request quickly.

Return Process
To initiate a return, contact our support team with your order details. Once your request is approved, you will be provided with return instructions. Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refund Process
After we receive and inspect the returned product, we will notify you regarding the approval of your refund. If approved, your refund will be processed within a few business days. The amount will be returned through your original payment method or as store credit, depending on the situation.

Exchanges
We currently offer exchanges for items that are defective, damaged, or incorrect. If you wish to exchange a fragrance for a different one, you may request it through our support team, subject to availability and approval.

Shipping Costs
Original shipping charges are non-refundable. In cases where the return is due to our error, such as a damaged or incorrect item, SCENTBAY will cover the return shipping costs.

Important Notes
We reserve the right to refuse returns that do not meet our policy conditions. All returned items are inspected before refunds or exchanges are processed. This policy is designed to ensure fairness for all customers while maintaining product quality.

At SCENTBAY, we value your trust and strive to provide fragrances you’ll truly enjoy. If you have any questions or need assistance, our support team is always here to help.

Shop confidently with SCENTBAY, where your satisfaction comes first.